When having a face-to-face conversation, you are sharing the same physical climate with someone, which is your immediate environmental surroundings. While you can both share the same physical climate, it is quite common to have two very different psychological climates. For example, one person may be having a very calm day while the other person is riddled with stress.
When communicating over email, not only are you and your recipient not in the same psychological climate, you are not even in the same physical climate. The only thing you have to create meaning and context are the words written on the screen… and your vivid imagination. Negative words are often directly correlated with a bad tone.
By sending an email with negative words in the subject line, it is less likely to be opened and responded to. Attempt to rephrase your subject lines if they involve negative words. Everyone has their own Ladder of Inference in which they use their past experiences to make assumptions and form beliefs about what is happening in the present moment. The use of negative words over email can cause the reader to jump to conclusions and assume the sender is angry, irritable or hostile.
Always be aware of how your reader will perceive your message and you can avoid any unnecessary tension in business relationships. Did I miss that memo??? Was I not present at that meeting??? I am extremely disappointed in your managing abilities and complete disregard for following work place health and safety.
Deal with it. John, it has been brought to my attention that Bruce has been bringing his new puppy into work. As Bruce falls under your managing umbrella, I would suggest scheduling a meeting with him to discuss what is acceptable in the work place, and to create a solution.
If you would like me to also be present at this meeting, please let me know and schedule it in my calendar. AWS Deloitte Genpact. Events Innovation Festival. Follow us:. By Laura Vanderkam 3 minute Read. Design Co. Design Forget wind turbines. However, there can be greater risk of misinterpretation with GIFs as certain cultural references depicted in the GIF may not extend across generations.
Mark Vickery. Eric Hanson. Skip to content Profile Avatar. Subscribe to Entrepreneur. Magazine Subscriptions. By Ryan Jenkins February 27, Opinions expressed by Entrepreneur contributors are their own.
Written By Ryan Jenkins Entrepreneur Leadership Network Contributor Ryan Jenkins is a keynote speaker and author on the topics of leadership, generational differences and the future of work. He is the co-founder of SyncLX. Latest on Entrepreneur. Account icon An icon in the shape of a person's head and shoulders. It often indicates a user profile.
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