If you are a regular TV viewer or a family of devoted fans, Charter Spectrum has what you want. You have all your favorite entertainment within your fingertips with the Spectrum DVR.
So, what are you waiting for? Call Spectrum Customer Service now to order or get more details about anything. Andy has a keen interest in technology, digital marketing, and sports. He loves to write about these topics and stay updated with emerging trends.
He regularly writes for Spectrum internet and other digital platforms. Author: Andy 25 Oct, I think the right approach looks more like what Spectrum is doing. Instead of just trying to rent more of its own boxes , Spectrum is letting customers abandon them for cheaper streaming TV devices.
And instead of promoting the same bloated cable bundles, Spectrum is offering cheaper, more flexible options. Spectrum has a legacy TV business to uphold, though, which might explain the hush-hush approach to its streaming options. The company only mentions TV Choice to new subscribers who select internet-only plans—it still gives top billing to traditional Triple Play packages—and the only way I found about cloud DVR was from an April 22 story on Cord Cutters News , whose anonymous sources said the service would launch the next day.
Spectrum never made an official announcement, but instead started quietly offering DVR service to customers who inquired. On demand will kick us out halfway or more through the program and then does not let us resume where they kicked us out.
And since NONE of the programs let us fast forward we have to re- watch it all over — only to get kicked out again.
It has ruined tv for us. But basically told me there is nothing that they can do- yet they have raised their prices. Do not get spectrum. I quickly found out that Spectrum is only cable service in my area. I called back within 2 hours to accept the movie channels and I was told they could no give them to me.
I had to suck it. I am not happy and I will be switching as soon as someone else comes to town. Cable is great, internet is great, but the streaming spectrum app goes out every night. Spectrum is trash. Trash uptime. Trash customer service. Trash bandwidth. If you have an alternative, take it!
Internet is intermittent, often disappears. TV pixilates and fluctuates. Advertising is misleading. Negative advertising says a lot about the company! I read all the reviews and agree that it employs many people. Unfortunately those people probably hate their jobs, because they have to lie and deceive people. Spectrum starts out telling you the bill will be one price then a couple of months go by the bill increases. When you call to inquire about the increase they will tell you it was a promotional rate.
That promotional rate ends after a year, then the bill increases again due to another promotional rate ending. They will tell you to take all their equipment back to the nearest store. If you want a variety of channels you will pay additional cost for that. Spectrum truly has a monopoly in most areas and they know they have the upper hand.
Regardless of them have a monopoly and the upper hand they need to tell the truth about their service, pricing, and improve their customer service.
Customers are what keeps americans employed and companies in business. Spectrum claims that they are the best cable provider out there. Unfortunately if you call to complain about their service or issues with their equipment you will be on hold for at least minutes. The automated service calls 15 minutes after you call about your service to see how satisfied you were with the service.
If you give them a 1 for poor service the automated service will hang up on you after the third response. I know people need jobs, but not jobs like this. I feel sorry for people that are employed with them, because they have to take the calls from the dissatisfied customers. People should be able to choose the company that works best for them. Companies need to be held accountable for false advertisement, and poor service. Everyone knows things cost money to use, but companies should be truthful about the cost so people can budget and choose wisely.
The service is subpar, and you can forget their advertising about easy access, faster connection and all at a very low rate. My service rate has increased at lightening speed which is the only thing fast about them. Now I find out. Oh, but they are going to include. A bunch of channels and movies I never ask for and do not want or need. Also when did internet change. How do families afford all this , not to mention phone service. Simple is so much better.
I pay for the top tier option with the two WiFi options , one being 5G. Only one ever works at a given time. And even though it says full bars, you would never know, because nothing loads ever on any devices and has to be constantly restarted and signals resent from customer service.
This is the high level list off the top of my head. Atrocious infrastructure. I have been harassing Verizon for 2 years to get set up in my area to leave this living infectious abscess of a cable company behind. I give it 1-Star only, and that is for the news1 team, which is delightful programming.
Incredibly disappointed. I put my full address in and was told my area was a serviceable area. Placed order for triple play. Called this morning to confirm my install appointment only to find out all of that was a lie. Today I cancelled my spectrum due to the fact they did not bill me for 6 months after repeatedly calling them from Oct-April. Keep in mind that I have been having problems for the past 4 months with clarity, freeze ups, and just poor reception.
My Bill has gone up twice in the past year and the service has degraded. Within the past 12 months I had the joy of directv and the devastation that is spectrum. We lived in a rural area with only dsl and sat available. DSL was so terrible we actually moved to town. Spectrums equipment is unbelievably antiquated. Directv had small, fast working boxes with software that made sense and allowed user to quickly see what was on and more quickly tune in what they wanted to watch.
The dvr access from every room was great. Do yourself a favor and go with directv. Spectrum is the devil. Spectrum services are crap, phone service really sucks it works when it wants too. Go figure. Yes I was extremely unsatisfying with Spectrum today their technician came out to fix my internet and phone which has not been working but the TV was working when he left I had no TV no lights my washer and dryer not working pretty much no electricity and instead of him telling me he just told me that my TV would not work then had to get in contact with Duke Energy to get my lights up and running again….
They seem to purposely train their agents to be high-handed and nasty, and to never ever give an inch to a paying customer. All this in a business that is increasingly outmoded and dying. Good riddance I say. Spectrum, you need to hurry up and die and go to hell so we can all dance on your well-deserved corporate grave. They have increased my monthly bill but in return took away about 20 channels that had been part of my package — not premium channels but ordinary channels like Discovery, TMC, History, Destination America.
I have been checking every possible option in the St. Pete area so I can get rid of this greedy, unethical, customer-hating company that goes out of its way to screw over and alienate their customers. I am considering getting rid of them and going back to an antenna. I effing HATE this effing company. I absolutely HATE this service!!! Due to my apartment complex offering it though our lease, it is the only option we have. The internet service does not cover the entire apartment.
I cannot get help with this from my apartment complex or Spectrum. The TV sucks. The customer service is terrible because either they are not trained or they know the service sucks. I am thinking about moving just so I can get away from this service.
I cancelled my service because I moved house. This was the first I heard about the responsibility of the consumer to return the companies modem.
Returning the modem would have been simple if informed of the requirement. I mentioned that there were many occasions I could have been told to return the equipment, but since I had not been advised to return the modem, I could no longer do so because the apartment was rented to another Tennant. The agents supervisor repeated that company policy requires the return of rented equipment or the customer will be charged for it.
I asked to speak to the supervisors supervisor because there is something wrong with a business model that holds the uninformed consumer accountable. I am awaiting the call will little hope of empathy after reading other reviews of this business.
However, I will insist that Spectrum employees are trained to better inform the consumer of their responsibilities.
So tired. What a cheat. I took his advice. You either filter these comments to pad your original assessment or only the whinny butts are making comments. TWC kept my phone number and did not charge for the upgrade.
Ten years later, TWC becomes Spectrum. Their only shady deal was to indicate that we could all continue with our old contract. They did not advertise that their no-contract deal was better. Yes, they do now require a box for each set; but the price is worth the HD digital picture on sets that were much worse on analog signals.
They have twice updated my cables, modem, and router with no charge. So far the has been the worst company I have had to deal with and I have worked for Comcast and Cox for 25 years total. I Have been disappointed with Spectrum. A few went to our capital. Right off the bat we lost more than 15 channels. Lost our local news channel a few months ago.
It would cost a small fortune. I will be switching to Netflix soon. HTC is good. Spectrum is evil. Be like HTC. So I called and of course had to wade through automation alley. None of the programmed sayings ever match what I really want to say, you have to wonder like I have the other times I had to try and get answers, are they really just trying to discourage the customer from getting a real answer?
I was told last month that there was no worry, that our package was only going to see the PAC12 channel disappear and nothing more. Any time I have had to call Spectrum and try and get answers it always leaves me angry and dissatisfied. Compared to our past providers, Spectrum is really low rent. Several months ago Spectrum apparently had an issue w Viacom, without any indication things were wrong, three of the four MTV channels suddenly stopped availability on our lineup.
I called and when finally connected to someone claiming to be customer service, I was told it was all on Viacom and Spectrum had no liability at all. Like turf war.
I live in KC- home of Google Fiber. Since it started nearly six years ago- I have yet to get it due to fiber installation stalled. I want choices! Laws against manopoly demands it. How do cable companies get away with it? Until then- there is no hope. I loved how you began the post- in the past all that was needed is dirt, a shovel, and someone to fill the hole.
The best part, was when you stated the hole was caused by TWC. Unfortunately when a company takes over an existing customer base for service- it also takes the existing customer problems. Spectrum fix the hole for goodness sakes! Spectrum is a For Profit company. Call it Greed- or by any other related term- the outcome is the same. When a company has the money to pay state or local legislators ensuring their presence in the community over other providers that is greed! I have other apps that stream also, Including Netflix and Hulu that perform without issue.
Maybe Spectrum should get on the phone and ask them how to accomplish this task, they seem to have no problem and seem to cost less….. Fast service at their store, great customer support, fast installation and ridiculously fast internet connection! Really good deal for the money! One of the highlights is 30 day money-back guarantee, absolutely no charges! Had to call customer service 3 times and every time it was a very quick and easy experience.
Everytime got connected right away and the representatives very extremely polite and knowledgable. Ive been with Time Warner for over 20 years then Spectrum bought them out, What a night mare.
I wanted to know what are they doing differently than Time Warner and they stated nothing. Using same equipment, ex. NO, something has changed. Very frustrated and disgusted. I find myself calling at least once a week because service is out. My Experience with customer service however has been very positive in terms of politeness and very respectful.
Any recommendations on an affordable company with a variety of bundles and reliable service? I just switched to spectrum from Dish. And not being mean but I feel i have went back in time. Very few free movies on demand. And some some really good channels are not offered through spectrum.
Im definitely not impressed. And im paying the same amount as dish. I cant afford them anymore. No respect for client loyalty. Now, we are having huge difficulty figuring out how to record shows. What idiot did the design of these things? Blue on blue! Could you make it any more difficult to read???? My husband is a whiz with electronics, and neither of us can figure out a good way to record programs except for pulling up the Guide, finding the channel and program in the Guide, and then telling it to record.
Cannot set recordings from there. One thing after another. Problems with Internet, data delivery, television freezing up. You name it. I literally had to refresh my browser times to get this to even come up.
The appearance of the building is much more important than the rights and wishes of mere tenants. But I digress. Spectrum cable tv is very limited and very glitchy. Oops, missed that touchdown or crucial scene. They removed Cinemax from the Silver package shortly after we signed up but, or course, the price stayed the same and they even charge extra fees for tons of movies, especially popular old movies Midnight in Paris and favorite kid movies.
Pure greed. Getting stuck with Spectrum is a great argument for cutting the cord and going Roku. Way better choices for less money. Too bad my husband is techno-phobic. Spectrum TV has not impressed me. Left DirecTV after 15 years to find a more reasonably priced service. You get what you pay for is the old adage.
The Cloud DVR is an absolutely horrible product. This is no overstatement. I called them yesterday Tuesday and the dish installer will be here Sunday. Yesterday evening the shut it off, a couple of hours after I called. They agreed it would not be shut off until Sunday. I guess they forgot? Oh well. Some of them will only let you record one show at a time so you have to remember to get online every week and set it to record. What a waste of my time.
I know you wrote this 10 months ago but I just want to add that the same thing happened to us. We cancelled 3 days into our next cycle and they billed us for the whole month.
When we called the answer was we charge for the whole billing period whether you are still connected or not. So they get you with the hook of saying there are no contracts and you can cancel anytime without a penalty but they charge you for the whole period. Spectrum is a JOKE!!. I have a condo in Myrtle Beach and every week or two the boxes have to be reset. I pay more in repairs for my cable than I do Electric. Every time the boxes have to be reset the rental management company goes over to reset them and then charges me for the service call.
Totally ridiculous. They lure you in with great prices and after the special ends your prices are raised to huge rates. That is ridiculous for cable, phone, and internet. My mother passed away 4 days prior to the new billing cycle.
That did not matter to Spectrum or its customer service representatives. In store they took back cable boxes and said they would remove channel packages, but we are still paying for them.
Spectrum told us they need a Death Certificate before changes can be made to the account. In Ohio it can take up to 16 weeks to get a Death Certificate. So we cannot make any changes to the account even though we can verify any information they need, we cannot lower the bill. Our back is against a wall essentially and Spectrum is only interested in being paid.
Do not get Spectrum, use Cincinnati Bell, use Dish. I had an easier time dealing with things that have far more impact Pension, Retirement, Insurance, etc than cable. Save yourself the headache. My hope is one person reads this and decides against Spectrum. The picture freezes, goes out of focus, or starts buffering several times an hour,.
So apparently Spectrum is only interested in getting you to sign up and send them money, but not interested in providing customers with quality service and de-bugging their lame software. Perhaps being a monopoly in my area, Spectrum has a lump-it-or-leave-it attitude, or perhaps they got a less competent software team than that hired by other streaming services because they went for cheap over competent. Vivint Smart Home Security Review. By signing up, you agree to our Terms of Use and Privacy Policy.
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By Chantel Buchi. Published on June 10, Share Article. Updated: several months ago. View all updates. No contract. Low DVR storage space. How much does Spectrum TV cost? How much are Spectrum TV's packages? Does Spectrum TV have a contract? You prefer simple packages with no extras : Spectrum TV only has three packages, making it easy to choose from. It's a no-nonsense packaging, without extras or unnecessary channels. If you know which channels you want and don't like channel surfing, pick Spectrum TV.
You'd like to try it before buying : Spectrum TV has a day money back guarantee for its service. If you don't like it for whatever reason, you can cancel its service within 30 days and get a refund. You want a smooth installation service : Spectrum TV also guarantees that their contractor will arrive on time. Extra charges : For a provider with no contract, Spectrum TV packages seem reasonably priced at first glance. However, be on the lookout for extra charges.
Also, you'll need to get additional receivers if you have more than one TV in your home. Their enhanced DVR is a little better - it records up to six shows at once, and stores up to hours of HD.
It's one of the cheapest live TV streaming services, and it's compatible with most devices. Its cloud DVR service is limited, but since there aren't any equipment or rental fees, it's still a value-for-money choice. It's also a lot more flexible since no equipment or installation is required. For a truly flexible subscription, Sling TV is one of the best choices.
Charter Spectrum: Pricing information including fees, features and contract length was obtained on April 12, from published websites and is believed to be accurate, but not guaranteed. Prices do hike in the second year, but it delivers in terms of DVR technology, channel selection, and sports content.
DIRECTV: Pricing information including fees, features and contract length was obtained on December 6, from published websites and is believed to be accurate, but not guaranteed.
Verizon Fios : Although its availability is limited, Verizon Fios is one of the better service providers out there. Like Spectrum TV, it also has no contracts, but it delivers great customer service as well. Fios has consistently been top-of-the-charts on the ACSI rankings since We like that it has no contract, and that there are only three package options to choose from. We also like that the premium channels are included from the Silver TV package onwards, which is a plus for those who know which channels they want.
Still, for its price, we would have liked to see better DVR capabilities and customer service. Although there's no contract, the monthly fees are quite high. In fact, it could be more expensive when you factor in multiple TV sets. Spectrum TV is great for viewers who live alone and don't mind paying a little extra. Having no contract gives flexibility, and if you're just about the premium channels, then Spectrum TV is for you.
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