If your power disconnects and you are unable to make a purchase, please call We are available to assist you 24 hours a day, seven days a week. A purchase should be made to cover any accumulated debt, as well as additional credit, to ensure there is no interruption in service. Accumulated debt is any usage registered on your meter after your credit has run out and power remains on. Accumulated debt may occur during Friendly Credit hours, emergency credit, Excessive Heat Warnings and holidays.
A purchase should be made in an amount that will cover any accumulated debt, as well as additional credit, to ensure there is no interruption in service. When a purchase is made and then loaded to your meter, the amount of any accumulated debt will be subtracted from the value of the purchase that is loaded.
If you run out of credit, your meter will disconnect and you will need to make a purchase to restore power. If power remains on after credit runs out, your meter will track any usage and accumulate debt. For more detail, see previous question: What is accumulated debt?
Advances are temporary assistance that you can request using the M-Power mobile app or by calling SRP at You can request an advance using the M-Power mobile app or by calling us at Beginning Dec. A customer meeting income guidelines may qualify for the EPP. If applying the deposit results in a credit balance on your account, a refund check for the balance will be sent to you at the mailing address you provided when service is turned off.
Interest on your deposit is earned at the average certificate of deposit CD rate paid by local financial institutions. SRP will credit the interest to your account in January when the deposit has been held for at least six consecutive months. The interest rate is reviewed annually and adjusted as needed. View the SRP residential credit policy. SRP will remove the credit from your meter at the time of your turn off.
Any credit or accumulated debt will be adjusted on your final bill. The most convenient way to return your in-home display is by U. Simply place the display in its original shipping box and use the postage-paid label already attached to the bottom to send it back to SRP. Using a return station is easy:. The M-Power box will be processed, and any account adjustments will be completed within three to five business days. In-home display return stations can be found at these locations:.
Regresar al principio. My Account Pay Bill Outages. My Account. Call SRP anytime What do I use the M-Power Card for? How do I make a credit or debit card purchase? How do I make a purchase with my checking account? Can I make a cash purchase? Why must I respond to the safety statement?
What are the charges to go on M-Power? What is a Paydown balance? How will I know if I'm saving money? What if I'm not saving money on this plan?
Be sure you are reducing energy use. Check out energy-saving tips. See if another price plan would better fit your household and lifestyle. Why are energy prices higher in the summer? Billing months.
Will my power turn off during an Excessive Heat Warning? Should I still make purchases during an Excessive Heat Warning? What happens to accumulated debt at the end of an Excessive Heat Warning?
What are Friendly Credit hours? What is accumulated debt? Inclining blocks are a way to keep prices reasonable for low-use and low-income customers and also of encouraging conservation. On the Basic plan, customers are charged Time-of-use rates are more popular in Arizona than other parts of the country, and SRP offers a variety of these plans with different on- and off-peak hours.
EZ-3 is the simplest. Customers can choose either to face higher prices from p. Some customers remain on a p. The prices on EZ-3 vary by season, and customers face the biggest differential in July and August, when the off-peak price is 8. The Time of Use rate plan has lower on-peak rates but longer on-peak hours. That plan charges higher rates from p. The Time of Use plan charges 7. To save money on a time-of-use rate, customers need to understand where they use the most electricity.
Air-conditioning and heating are by far the biggest energy uses in U. Department of Energy. Customers in Arizona with natural-gas service for water heaters obviously pay less for this category than those who use electric water heaters. So conserving energy with those electronics can help, but watching television during on-peak hours is not going to break the bank.
Neither is charging your phone or running a ceiling fan. So air conditioning is key. Most customers who are on a time-of-use plan simply limit the time their air-conditioning runs during peak hours by turning up the thermostat, though there are those who choose to cool the house as much as possible before the peak and turn off the air conditioning during peak hours.
SRP offers an explanation of "pre-cooling" on its website. So-called pre-cooling in this manner is much easier on the EZ-3 plan than it is on the Time of Use plan since customers only have to forego cooling for three hours. Customers whose schedule keeps them out of the house during those hours have an advantage on such a plan.
Let's look at what happens if you are on the Time of Use plan and run an air-conditioner for four hours a day during off-peak hours this July, when it costs 7. Air-conditioners don't usually run for four hours straight, so let's say it cycles on and off for a total of four hours throughout the day during off-peak hours.
Of course, your actual usage will include additional cooling on the weekends and probably a mix of on- and off-peak usage. But this example is meant to illustrate how shifting larger appliances like air-conditioners off peak can add up to big savings, at least for those who can make that adaptation.
This July will have 23 weekdays when on-peak hours are in effect. Conversely, people who find themselves on such plans and can't adjust their energy usage will pay a penalty. If you run the same air-conditioner on the same plan for four hours a day on-peak between 2 and 8 p.
SRP has one optional plan with a demand fee, which is a third charge on bills in addition to the monthly service fee and kilowatt-hour fees. What's a demand fee? For SRP customers, pick the single half-hour on a weekday on-peak hour when your home uses the most electricity, and that sets your demand fee. The more electricity used in that half hour, the higher the demand fee.
It's worth repeating: The single minute period out of the some weekdays in the month is used to calculate your demand fee. How much electricity is used during off-peak hours is irrelevant to the demand fee. Most people don't know their demand, because residential customers rarely are charged such fees, though they are common for businesses.
SRP offers an online tool that has the demand for various appliances. The tool is useful for figuring out how much demand a particular appliance triggers, but remember, just because an electric stove range might draw 1.
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